How Focused Digital Acceleration Evolves Work and Removes Costs

Harvard Business Review

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During the pandemic it seems that five years of digital acceleration has been compressed into three months. Out of necessity companies in all industries have been forced to rethink their operating models and accelerate investments in cloud technologies, AI, and automation.

Many companies are viewing various digital technologies and automation primarily as a means of removing cost. However, digital leaders often think differently. They view AI and automation as an opportunity to improve the customer experience and to fundamentally redefine work.

Learn how to focus on the distinction between viewing digital acceleration solely as a way to remove cost versus thinking more strategically about digital technologies as a way to rethink work, reimagine the customer experience, and create competitive advantage.